Refund & Replacement Policy

At ZivanaStore, we are committed to delivering genuine products and guaranteeing customer satisfaction. If you encounter any issue with your purchase—such as out-of-stock items, manufacturing defects, or missing packages—we facilitate seamless replacements or full refunds under our transparent policy guidelines.

1. Eligibility for Refunds

A full or partial refund will be processed in the following scenarios:

• The ordered item is out of stock and cannot be dispatched within standard timelines.
• The received product is defective, damaged in transit, or significantly different from the listed description.
• An order is cancelled prior to merchant dispatch.

2. Processing Timeframe

Refunds are issued to your original payment method (bank account, card, or mobile wallet) within 7 to 10 working days from the date your refund request is approved.

3. How to Submit a Refund Request

To initiate a refund or exchange, please reach out to our Customer Support team with your Order ID and photo/video evidence: